[Exchange / Return / Refund guide]


We ask you for a careful examination prior to your purchase (e.g. size, color).

Requestiong any replacement to our Customer Service Center should be made within 7 days with stating regarding cause / reasons.

Customers should bear any shipping fees for replacements / returns due to ‘change of minds.’

Any request for a replacement to another item shall be deemed as change of mind.

However, any replacements / returns due to faults in our products or mistakes by KEYCLUE, shipping fees will be borne by us, including the order number in returning parcel will help our staffs a lot when identifying items.


[Returning Address]

Keyclue Address :

(06034) #303 Yongwon Building, 535-7 Sinsa-Doing, Gangnam-Gu, Seoul, Korea.


[Precautions on Exchange & returns]

Exchange / returns for handmade shoes may not be accepted as they will not be able to be re-sold.

We kindly ask your careful decision upon purchasing.

Any products that are stretched / contaminated / damaged may also not be replaced/ exchanged/ returned no matter they are worn only once. Please send us any items with tags on and with according packages.

* Please kindly understand that the policy stated above is made to make sure that all of our customers receive our clean & fresh products at all times.